I'm blown away by my experience here. I was put on a friend's account and my friend added me online since she was out of town. She bought the phone online, paid for the service and had my old phone number transferred over. She made an appointment and all I had to do is pick up the already paid for phone! First off, they had the appointment for 8:15 when it was for 6:15. Okay, no big deal, they got me right in...Jose Felix was my CSR and I told him the deal. They had no record of this transaction so he had me call my friend to get a confirmation #. I gave him the phone number 3 times before he asked me to just write it out because he obviously can't dial and listen at the same time. This guy was such a dipshit. He then gets the confirmation and hangs up and THEN asks for her password. So, I call her again. So much for handling it online, huh? He gets the phone and I ask for the receipt, the rebate and to transfer my information to the new phone. He says he doesn't have the equipment to transfer my media, just my contacts. Um..WHAT? He ended up only getting 38 out of my hundreds of phone numbers. When I asked him why he said that's all his equipment would let him do. I just signed a 2 year contract with your company, bought a $200 phone and all you have to do is your job? Wow. By the end of all of my 30 minute experience here, I ended up asking him for a receipt 2 more times, a bag for all the stuff I bought and where was another location so I could talk to somebody that knew something about this phone and how I could get it started. If I don't have a better experience tomorrow, I'll just go back to T-Mobile. Their service sucks but at least their customer service doesn't.