We went at around 12:30pm on a Thursday, so of course the lineup was insane. But the Kona crew kept the line running smooth & quick! It was a very well oiled assembly line, and they did it all with the best customer service, I was so impressed. My tuna bowl was the bomb, super fresh, and the sauce guy mixed me up a combo of the Kona & Lava sauce which was delicious. Price was great too, the 'regular' size was perfect for me. I want to go every day!