Hateful, lazy, uncooperative management. The poor customer is caught between the store and Verizon. I finally found out what I needed regarding a technical problem from a customer service rep on the phone but was advised to take my phone into a local Las Vegas store for further hep. These clowns in the store are Clueless!! Sell, Sell, Sell is all they care about. The manager actually insinuated that I was pulling some kind of scam for a free phone!! He was rude, over talked me continuously... I relayed this into to Verizon when I called back...they were VERY interested in that remark. My phone has a software glich that the manufacturer LG is aware of and I am going from there and both LG and Verizon are aware that I am not scamming anyone! Stay away from this pathetic place of business if you want to be treated with truth and respect.