I signed online to schedule an appt. 3 days prior and received an email showing they received my request for a 2 hour massage and facial. I never received a phone call confirmation on the time, so I called the morning of my massage and was told they received my request but no one scheduled my appt. No one even called to tell me the person who does facials was not even working that day. If they had just simply called me I would have tried to work something out. I've been a member of Massage Envy for a couple years now and have tried multiple locations trying to find a professional establishment of theirs with really no success. I've come to the realization that I have settled for business that is unacceptable for today's standards and I'm going to cancel my membership and take myself, my family and my friends business also to another facility. I suggest you all do the same!