Whenever I'm visiting Cleveland I always stop here, since I can't get the wonderful double-decker Big Boy sandwich back home in northern California. The place had just been redecorated, so everything looked fresh and new. On my two visits the food was consistently superb (4 1/2 stars) but the waitress service was HORRIBLE. I've been eating in restaurants for over 57 years, and once was a waiter myself, back in the day, and can't say it emphatically enough that the wait service on these two visits was some of the worst in the history of humankind. At the end of my second visit I asked to speak to the manager, which is something I haven't done in decades. He proved to be a dunderhead, too. I thought if this guy is training his waitresses, it's little wonder that the service was so odious. How sad that such great food in a pleasurable atmosphere is negated by a disrespect for the most basics of customer service.