It's a split decision!
My vehicle was well-maintained and drove wonderfully. I took it for a 1400-mile loop around Utah, sometimes ending up on desolate roads. If the car broke down I would have been hanging out with vultures.
Upon return, however, I ran into a couple who had mechanical problems with their rental.
The customer service is very inconsistent. The initial rental was easy, but I didn't get the vehicle VIN until the day before (you need this information in advance to set up insurance). The only reason I even got the VIN is because I called them, every two days, the week before my start date.
The check-in process I experienced was abysmal. I waited an hour before I was served, and there was only one person ahead of me in queue. The check-out process was smooth, but I had to then wait an hour for the shuttle. I was told to not bother calling a cab because cabbies don't come out to this part of town.
So here is what I wish I knew about El Monte RV:
- Call them starting three days before rental date, to get the car information for insurance. Otherwise you will drive your insurance agent crazy with last minute paperwork.
- Allow 2 hours for rental. I am told the wait time is typical between spring break and end of summer.
- Don't pay for the bedding and kitchen utensils. I was not told how much these add-on's would cost prior to arriving. And once I found it, It wasn't hard to figure out that I would save a ton of $$$ by going to the nearby Walmart instead to stock up on bed sheets, blankets, pot & pan, and disposable plates / cups / utensils.
- Only international reservations have unlimited miles.