Outback was very nice about our bad experience and gave us a gift card for our next visit. For our second try, service was very cordial as was the hostess. Unfortunately they messed up our steaks again. My filet wasn't a great cut, as it had some fat running through it, and they cooked my steak MR and my wife's smaller one M. They apologized and gave us dessert, which was nice...but all we really want is a well prepared meal, served as we ordered it.