My wife and I stayed here for our weekend trip to Pittsburgh for our wedding anniversary on 3/30/2013. Overall the place was clean. We found a couple long black hairs on our sheets but it wasn't that big of a deal. The lady at the front desk always seemed to be there and was very helpful. She wasn't wearing a name tag so I didn't catch her name. The shuttle driver will drop you off AND pick you up anywhere in a 3 mile radius. This was very helpful since it's hard to find parking downtown. The bartender was nice and the food of the restaurant was decent for breakfast for not being to pricey.
The suite itself was clean and roomy. It was up to date and very classy. I'd stay here again on our next adventure to Pittsburgh.