Omg I wish I'd read this before! I joined for 6 mos. Saw a charge on my debit card - didn't know it was a rotating monthly fee. I thought it was pay as you go. Shock #1. Shock number two came when I tried to cancel our appointments with 22 hours notice and was informed that I would owe half of the massage charge you a cancellation. So she was willing to alienate a new customer over 2 hours. I asked to speak with the manager and Cassandra informed me that she was the manager and that it began and ended with her. She was inflexible rude and poor customer service oriented. The therapist we got the first time were good and I have no complaints. But, I would really try to discourage anyone from joining this charade of membership. They will steal your money they will take advantage of you and they are very unscrupulous and RUDE.