I am on Cigna Health Spring preferred HMO. I had my PCP send the paperwork over to their office and called to make an apt about a month ago. Cigna will take free X Rays. Prior to making the apt with Dr Martin (like a month prior) I asked the receptionist if there would be XRay's involved or if the initial co-pay visit included the XRay. REAL simple question as far as I am concerned. Either it is or it isn't covered. Then I also asked if XRAY was not included in initial co pay visit how $$$ is it. Well after being bounced around and being given no real answer other then if we send your bill to your insurance co and the insurance co doesn't pay it your are liable for it. My response was if you don't know do you have a manager or billing person that would be able to answer this as I would ask Cigna to do the X ray for free it there is an additional charge for the XRay at the office. After a month of calling and going rond and round with their billing asking Cigna (Cigna telling me to ask them) I give up. If I can not get a straight answer to a simple question I feel it best I go to an office that has some one intelligent enough to be able to answer a simple question as this one. I never did get to see Dr Martin so I have no say as to his bed side manner or behavior. I do however know that if an office does not have someone intelligent enough to know what my insurance covers and what method of operation the doctor has we are parting ways now. Please do not contact me again, tear up any paper work and color me gone.