First, I'll say that I love how vegan-friendly this place is. They have vegan-by-default pizzas and other items on the menu, but can also veganize most items by making substitutions. I love the veganized version of the Tandoori Magic and the Phytonutrient Magic (though I preferred the latter in its earlier incarnation, which had asparagus and other green veggies on it).
I'm not giving them more stars because the prices are a bit too high for my liking and because on two recent orders, I clearly requested vegan cheese but received a pizza with regular cheese. The first order was take-out, and one pizza came with regular cheese though the others came with Daiya. The next was a dine-in order, and when I politely brought it to the waitress' attention, she didn't apologize. She took it back to the kitchen and replaced it, but I was a bit annoyed that she didn't acknowledge the mistake on the restaurant's behalf. It could have been serious if I had an allergy and hadn't recognized that the cheese was dairy-based. I work in customer service, and would have reacted much differently had something similar happened in my workplace.