Fantastic experience! Make an appointment today!
Before I even made an appointment to come in, Meghan at Lillian Lottie had already blown me away with her customer service. Sunday I had a pretty bad dress-shopping day (at other stores). I was stressed out and decided I wanted to try on a specific, tea-length Casablanca dress, so I emailed the store to see if they had that exact dress in the store so that I could try it on.
The very next day the store was open (Tuesday), I received an email from Meghan that let me know they did not have the dress, they would contact the company to try and get a loaner dress for me to try on (at no charge to me), and also suggested I take a look at a similar dress. I responded with a simple "thank you, I look forward to hearing from you" email. Within 10 minutes of my reply, I get another email. "They are sending us the dress; we should have it by Friday." Would you like to make an appointment for Saturday?" ARE YOU KIDDING ME!? I haven't even made an appointment yet and they are having a dress sent just for me!?
I arrived for my Saturday appointment and was again instantly impressed. No rows and rows of dresses stuffed in big plastic bags here! The store is classy and clean and I was offered a glass of champagne within minutes of walking in the door. We talked a bit about the wedding style and the type of dress I was looking for, went through the wall of dresses and got right to trying things on. I never had to wait, she was right there on the other side of the curtain ready to zip or tie me up as soon as I was ready. Turning down the air when it was getting hot and offering her honest opinion when I needed it, not pushy at all!
I tried on several amazing dresses and had a fantastic wedding dress shopping experience. I ended up not liking the Casablanca dress, to which Meghan responded "Thank goodness, I do not like this one at all!" While some people might have been offended, I love the honesty paired with the tact to wait until she heard my opinion first! Even though I didn't by that dress, I am so grateful that Meghan and Lillian Lottie gave me the opportunity to try it on so that I could stop wondering if/how much I would love that dress.