I have yet to get Bandit excited about going to the groomers. He's still a work in progress. ;-) Regarding the service, no complaints there. Every time we take him in he comes out looking handsome. We like the Teddy Bear cut, so he gets it every time. I love that they keep his history on file. I can have my dad or daughters drop him off while I'm at work. The only downside is Bandit is starving when I pick him up. I wish PetSmart gave the dogs a little snack while they're visiting. Outside of that, service is wonderful and I have a happy fur son (kind of).