So I don't really know why this place got such bad reviews. I started coming here because it was much closer to my house and they offered the kind of personal training I was looking for. The staff is friendly and I have hardly ever seen the front desk not attended. I started personal training with John and I am very happy. I haven't had any problems with billing. They went over all the fine print with me and let me know about the annual fee and everything. Very pleased.