I found True Rest on Groupon so I purchased 2 sessions and brought my wife.
Our first visit, the people working were nice and everything went well. The place is clean and has a nice vibe. I felt better after the session as did my wife. We considered their membership options but decided to hold off as we are moving and it looked like they are opening other locations. We were looking at the 4 session a month plan. I also own a small business and thought it would be a good gift to give some of by clients. We told a lot of people great things about the place.
I decided to do another float. In looking at their website, I came across a promotion where it was $59.00 for a float and I would also get 10 minutes at the oxygen bar and a "goodie bag". I came in, did my float, and then at check out I was told my bill was $79.00. I told the woman I had a coupon and booked on their website using their code which confirmed the $59 rate. She said that was for first time people only. I told her it said nothing about this "first time" qualification on the coupon. In the end, she charged me $69, no oxygen bar and no "goodie bag".
I found the coupon and will attach the screen shot of it here in my review. The problem I have with this business is it appears their marketing strategy is to offer very vaguely written intro pricing and its good one time only. In the case with my coupon is example #1.
Example #2 is on my first visit when they said they can give me a free session and credit my Living Social coupon towards a membership. I said I would like to do that the next time I come in, they said that offer is only good for first time customers.
Example #3 I went on living social to see if there were more sessions we could purchase while waiting to join. There were, but then the small print said the pricing is only good for "first time" customers.
It seems this business places a greater value on "first time" customers over repeat customers. They scammed me on my repeat visit charging me initially $20 more then agreeing to "just" $10 more and giving me less than what I paid for. I can only imagine how it would work signing up for one of their memberships, trying to cancel. Its a nice place to try once, but your business will not be valued if you go back again.