Maybe older reviews were regarding past employees?? But I for one was VERY, VERY happy with my experience!
I came in to the store with a small-business brochure I needed to print. The Store Manager helped me reformat my document and was remarkably patient in going through 3-4 different iterations before we had it right. More than a print shop - they are consultants!
Keep up the great work Kinkos on Dysart Rd!