Woody gave me great service and had the patience to do a lot of transferring apps into an early roll over plan. I came to the apple store across the street glitches, and I have insurance, so I Orrway. He explained that I can get a new phone for just the cost tax $30 fee. If I wouldn't be having any of these days crashes for the next two years. So basically I traded in my phone, and transfered Data over into the new phone . He did everything with great patience and a pleasant attitude. I heartily recommend Woods at this location!