I brought my desktop on for a Windows issue. The young man I dealt with was very polite and in no way should this be a reflection on him. I was told that the Geek Squad accepts repairs by reservation only. I was standing there with my computer in hand and needed to drop it off for repair. I east in a rush for it. The young man politely told me he could not accept the repair for several hours which was the earliest appointment and I would have return later to drop my computer off. Seriously?? I took my computer to another shop.