Friendly, helpful staff, and nice clean rooms. Beware of blackout dates during which you cannot use JW Marriott amenities such as the pools. Also call three weeks in advance to share your preference for location of your room, otherwise you will end up enjoying a view of a parking lot for your vacation. Also, I stayed here on a marketing package, and would not think that this place is worth what they say their nightly rate is. For that kind of money you should just stay at the JW.