I have had the same experience as those listed below. I went in today, first to go in and ask if they are currently accepting items. When I walked in the ladies at the counter full on glared at me. I asked, and they said up to 25 items. I retrieved my bag from my car and walked back in. I was directed to a woman in the back and before I even walked all the way up to the counter she said "Most people like you want cash and thats not what we do here" Confused, I asked for her to explain. She said I should go try elsewhere if cash is what I want thats closer to my age. I'm almost 25, not sure what that meant. Anyway, I tried inquiring once more about how its run there and she again directed me to "Name brand exchange" down the road. I left immediately with no plans of returning! They will not last if thats how they run business!