What happened to customer service these days.
Here is what I have purchased over the past couple years; 4 Iphones, 2 Mac Mini's (one tonight), 2 ipads and 2 Macbooks.
Anyways, my MacBook power cord has been faulty for several months now, it is only out of warranty by 5-6 months and this store wouldn't help at all, not even the manager. I understand that they can't give everything away for free when something breaks or goes wrong but If I was the manager of this store or if this was my own business, I would make a CUSTOMER SERVICE judgment call and help a very loyal customer out. I am a newer customer who has been adding more and more Apple products routinely over the past 2 years as noted above, I am NOT a customer with a 5 year old MacBook with a 5 year old faulty cord. The worst part is that the first person I spoke with was quite aware of the issue that I was having, seemed like it was a very common problem.
Just frustrating that I spoke to the manager of the store and he refused to do anything. Let me reiterate that I was literally paying for a new Mac Mini as I was having this conversation with the manager.
Kind of annoying that a company that prides itself so highly on having a Superior product cant even keep their $80 power cords working. I don't think that in all of my years on this planet I have had a power cord break on any of the hundreds of devices I have owned until I got an overpriced Apple power cord.
I would be rating this experience 1 star but the salesman (unfortunately I can't remember his name) was very nice and helpful so I wanted to give him his credit.