Normally this place is decent. But lately the customer service has been going downhill. Today I received my glazed doughnut still in the plastic bag. They weren't even busy. I have NEVER had this happen before. It takes 2 seconds to open the plastic and stick it in the paper Starbucks bag. I know that's probably silly to complain about.
Then the other day I was in line for 10 minutes while the lady at the register talked to this one customer. After just talking, the lady says, "by the way, your card was declined." And then spends a few minutes taking the different card and then talking to one of the other employees before helping the other 4 people in front of me. Their customer service is lacking, my drinks aren't always good, and they're so slow. Just wish they'd up their game a little.