Let me start by writing I love their breakfast burritos. My wife and I went inside and ordered two. We waited, and waited, and waiting..... watching cars come and go through the drive through. After twenty plus minutes, I went to the counter to inquire about my order - it was not ready. I asked the clerk if drive through customers get served first? She did not respond, but the crowd of people inside waiting for their food were all nodding. I asked for my money back which they promptly provided. No apologies however, and the cook in the back was glaring at me which made me uncomfortable. I will probably be back - through the drive.. They need to improve their customer service and processes. We ended going to McDonalds and we received our food promptly.