We have been going since it opened in the 70`s. We had the t shirts, Thursday night burger madness was a huge treat for our young family. We were so thrilled when it reopened and have frequented the place since then. Consider us cured. The last time we went the experience was so horrible we took the time to email the management. We never even recieved an acknowledgement. The new process of standing in an eternal line to place your order is completely ridiculous. Along with the food not being up to the standard we had been enjoying, there literally was NO service! We are sad that we won't be enjoying the place anymore but we have worked too hard for our money to spend it somewhere that clearly does not care about keeping loyal customers. From the discussions we were overhearing while we waited so long in line we are not alone in this decision. Too bad. It could have been great.