The water heater broke last Friday and caused some flooding in my Dad's house, his Home Shield company sent AZ Flood Squad to assess the damage and start the drying process. They pulled out carpeting and set up their equipment to dry things out. I was at work when this happened. I talked to my insurance adjuster who advised me to have them remove their equipment and she would put me in touch with another company who does the same thing. I asked them to take their equipment, thanked them and we went our separate ways... You would think that was the end of the story, but no.
The second company came and set up and the drying was under way. They said they'd come back on Monday or Tuesday to check the dryness and pick up their equipment and would call ... Monday came and when I got home from work, all the equipment was gone and my Dad said they came to pick it up. I thought it strange they didn't call first, but okay, making progress...
Tuesday afternoon I got a call from the second company asking if this was a good time to come by and get their equipment and do the dryness check. Huh? I said, "Your guys came yesterday and picked everything up..." To which he replied, "No we didn't, no one from my company was there yesterday."
Turns out, someone at AZ Flood Squad forgot to mention that they got pulled from the job on Friday and so they came and took all the equipment belonging to the other company. I get it, mistakes happen, but that's not the worst of it! They were hostile on the phone and completely unmotivated to resolve anything promptly. What I got on the phone was basically, sorry, there's no one that can help you. Apparently, they were either on another job or gone for the day. In a day where we communicate instantly with the world, to say a manager/owner can't be reached in an escalated situation is unacceptable. If this was my business, I'd want to know and take steps towards resolution immediately! I was even told at one point, "Well, you let them in..." as if it were my job to remind them that they were pulled off the job 3 days ago... And no, I didn't, I was at work and my 74 year old, ailing Dad let them in. The point is, they had no business being there in the first place!
They admitted to "accidentally taking the wrong equipment" - which implies they still had anything here to confuse their own with, they didn't. We're talking thousands of dollars of equipment here that the second company is losing money on, including not being able to take other jobs because AZ Flood Squad stole their equipment! Compounded by the fact that it also puts my re-build schedule back another day. When you take things that don't belong to you, even accidentally, and you don't give them back immediately...
And for the icing on the cake of this cluster, I was also told by their staff that they have done this before... Whaaa??? I would avoid this company like Ebola!