This is a review for the Liberty Village location.
I purchased a groupon about a year ago for unlimited laser for a year and have had awful experiences here from the beginning. First, I was told I was getting five body parts included in my deal. When I showed up for my first appointment the technician told me that only four were recorded as part of my deal. I reminded her that SHE sold me my package and she promised five body parts. She complied and said she now remembers.
Every appointment was greeted by an unfriendly receptionist that has a small dog running around the salon. Not sure if this is sanitary or necessary. Regardless of the dog, this woman is totally rude and will try to book you for an appointment with an eight week gap instead of six. Then she'll tell you that they are ALL BOOKED for the next eight weeks and that is their earliest appointment. That is impossible. In my year of appointments I've only seen a handful of other clients in the clinic.
My third appointment was done by another technician that was from another location. What should have taken her thirty minutes to do she did in ten minutes. I called the next day to complain that I basically missed one of my appointments because this technician was so awful and I was told by the woman on the phone that I would be given an extra appointment at the end of my year. Of course, at my next appointment, I tried to confirm this and no note was written in my file. The receptionist was a huge bitch and basically told me that it was too bad and nothing could be done.
At this clinic, everyone will tell you they're the manager and they own the place so basically if they say nothing can be done, nothing can be done. They are rude, unprofessional, and will make you feel uncomfortable.
Do yourself a favor, don't come here. Not even with a groupon. Go somewhere else with a Soprano XL machine!