We were directed to Progressive Home through our builder. Not impressed at all with the service nor the customer service, but the follow up with their customers is inexistent. Purchase was a piece of cake, when I called Andrew (our sales consultant) he was always available. Installation day comes in the installer still trying to upsell a bunch of crap I had already said no to Andrew. They cut through wires, punch holes in the walls, walk in and out, etc. (which is fine since they're installing everything) except they don't pick up after themselves. Dust, wire bits and debris all over the house. One of the TV mounts looks very crooked. I asked the guy to fix it WHILE he was finishing it up. His response "it will always be a little crooked to one side or another" (yeah, no thanks). After installation, our door knob was missing. Nobody saw what happened, it was just gone. I tried to call Andrew several times, this time never available, always with "a client" (what am I then?). Tried to speak with a manager, never available either, they pushed me to speak with another consultant. Somewhat helpful but evasive. They installed a automated door lock that we did not purchase (we did purchase the setup because we'd add our own lock with cameras later on) but during the install, one of the guys said it was a mistake and they'd keep it there since they already installed it. I get a call later on from the same guy I was pushed to when wanting to speak with the manager, and they had the audacity to say I needed to pay $500 dollars for that lock!!! I told him that was an absurd, the installation guys did tell me it was THEIR mistake and he had called the office to verify and that he got the OK from the office to leave it there to make amends, otherwise they could have just removed it during installation. Mind you we paid over 12 thousand dollars and would have expected a much better service, heck, to have my door knob in place at least. Not sure if the backdoor knob was destroyed as a retaliation but we'll never know.
Bottom line: I do not recommend but if your builder refers you to Progressive Home, DO LOTS of research and know exactly what you would need in your home. Monitor the installation and address things as they are happening because it's hard to get a hold of them after your check is cashed in.