This review is for service, not the actual shop.
I recently purchased a used 2006 Sportster 883L on Craigslist and took it immediately into Arrowhead Harley on 9/22/16 to get it serviced to ensure that it's in tip top shape from both a performance and safety perspective.
I had both tires switched out and a tune-up, 10K service. The bill out the door was $912.69. Not totally unreasonable, as only $385 of that was labor. Tires are expensive.
The notes on the resolution were "TECH INSTALLED FRONT AND REAR TIRES = CARBURETOR WAS CLEANED AND ADJUSTED, AND COMPLETED 10K SERVICE. MOTORCYCLE IS RUNNING GREAT. THANK YOU FOR YOUR BUSINESS. C*********R"
When I got the bike back (my father dropped it off and picked it up for me). It was still running a little choppy and lean on idle. I had a reputable mechanic in my area (Gilbert) take a listen and he immediately said just by sound that the carburetor was probably not cleaned nor adjusted because my choke/enrichener shouldn't have to be on as long as mine has to be. Long story short, he looked further and examined it and said "the gasket surfaces are still dirty with dried out fuel and dirt all over. None of that should have been there if just cleaned in the last two weeks. He showed me exactly what he's talking about and he was absolutely right, it wasn't done. The carburetor was still as dirty as a Jenna Jameson movie.
It makes me wonder if ANY of the 10K service was done, because the carburetor certainly wasn't cleaned. Now I'm going to have to either (1) drive 60 miles to the dealership without a ride home to have them redo and lose my bike for more time or (2) just get it done by someone out here. I have zero faith the other stuff was properly done based on the dirty, gross carburetor that I just saw.
Feeling pretty ripped off right now. I shouldn't have this kind of issue and increased cost to deal with after walking out the door with a $912.69 bill. Won't be back to Arrowhead Harley as it's going to be difficult to earn back that trust - and my dad, who lives closer, will go to another dealership if I have anything to do with it.
10/12/16 Update: I emailed this review to their customer service department three days ago when I originally posted it. Three business days have gone by and not a single person from Harley Arrowhead called me to even chat about it. It just reaffirms that they just don't give a crap about anyone or anything except cash and getting paid for services they didn't do.