This just opened down the street from my house. I stopped by the drive thru because I was craving a vanilla milkshake. When I ordered, the very polite young man on the intercom informed me their milkshake machine was broken. I didn't want anything else so I drove forward. I was stuck in the lane because a minivan was in front of me and ordered for the whole soccer team apparently. I was just going to drive off once the van left but the young man at the window waved me down and gave me a free chocolate chip cookie. And it was warm! That was such a nice gesture and something that creates customer loyalty. It was a small gesture but it made a huge impression because they obviously have excellent training in customer service. I will definitely be back just because of that experience.