Disappointed. I am 25 and own a 2003 C240 Mercedes, I guess my Mercedes is too old to be looked at by the service department. I feel like they think I am not good enough to set foot in their dealership.
I called the service department multitudes of times to see if they can do the TeleAid upgrade for my Mercedes, and even Mercedes themselves told me to go to a dealership and it could get done easily.
The service guys have hung up on me, didn't even say goodbye and made me feel like less than a person when I inquired about getting this service done. I had another service rep just say "we don't do it" when Chandler Mercedes informed me all dealerships do this for a fee. I wasn't asking for free service. I was just asking for service.
Looks like Mercedes Benz of Scottsdale lost yet another customer to Chandler. The Chandler Mercedes guys treat me like I'm a human being, and you don't need to drive an S Class dressed up in $7,000 clothes from Neiman Marcus to get their attention!
The way you don't treat all your customers with respect means that I will buy my future cars from Chandler Mercedes now.