I contact Rob due his good reviews on Yelp. He is nice and very energetic in person, he also sounds very knowledgeable, but unfortunately he's not very reliable. Once we were ready for installation I spoke we him over the phone and we agree to text him so he can put us on schedule. I texted him, called him, leave a voicemail.. Never heard from him again. I just read other reviews when they experienced the same. Some mentioned maybe he doesn't care for small jobs. Well if that's the case, he shouldn't even bother to stop by to give quotes and waste people's time ( specially when he spends a lot of time showing the product and giving you a quote ). I told him the size of my yard by message.
Now that my turf is being installed by other company , I'm kinda thankful he didn't respond. I got a better price, for the right square footage, ( Rob quote me a bigger size that my land ) great customer service and my turf was installed the "right way". If Rob ever stopped by to quote you, you will know what I mean. He said cuts are noticeable, reason why he mentions the wrong way (with no cuts, but installed sideways) perhaps his installers are not that good, cause I got the right way and cuts are no noticeable. Btw, he adds even more sq.ft. to quote you for the right way.
In short words Rob is nice but not reliable. He might be responsive with big jobs but if you need a small project, don't bother to contact him. He might waste your time or you'll ended up paying more than you should.