Since writing my inital review, I've had a couple of more experiences with Adam's. A few weeks before they came out to fix my system (from the initial review, I had them come do the annual "prep your system for Spring/Summer" check. The service man as always was super friendly and professional. He also advised me that the piggyback evap system needed a little repair. Knowing my system was older, I asked if he thought it was worth the investment. My thinking was that if the system needed to be replaced this season, that I would just save my money and let it run unitl it died. then apply that amount to the costs of a new one. He said he definately thought it would be fine. When he asked if I would like to buy the package that included a fall shut down / clean out and explained the cost savings, I thought this sounded like a great idea since it had to be done anyway.
When the evap system had to be shut down because it was leaking on my A/C, it didn't occur to me to ask about the fall system shut down that I had paid for. So when I called to schedule my heater inspection and asked about transferring the fee a different service, I was surprised by their negative response. Instead they questioned why I hadn't called as soon as the cooler had to be shut off to complain to the owner. I don't ever remember a company "asking" me to complain to an owner. And honestly, I was talking to someone that said he was the service manager, so why he couldn't research the issue and present it to the owner was a little beyone my comprehension. Um, isn't that your job?
I did have them bid on installing a new evap, but they were significantly higher than other bids and considering I was already out the initial repair costs and was losing the service fee I had paid for the end of season work, I am not inclined to do business with them in the future.
Too bad. They are close to my house and have always treated my parents well. I just didn't get the same consistent level of service.