I visited here over the summer. I'm a frequent flier at the Palms, so I booked some spa services.
I want to be pretty clear about giving such a low score. I didn't want to. I love the Palms and they are very good to me there. However, it wasn't a great experience and I can't recommend this spa for myself (again) or others.
Spa - Customer Service
- nobody greeted me at the door, just pointed to the sheet to sign in
- was given general directions to find the men's lounge after sign-in and again, nobody helped
- when I arrived in the men's lounge, the attendant was anything but, leaving me to sort out my own stuff
- when leaving folks generally seemed grumpy
- the lady who actually did the spa services was nice, but very abrupt
Spa - Cleanliness
- whoever happens to be in charge of cleaning up the showers and such there should probably be let go due to mold in the showers and steam room
- severe mold in the steam room; as in gross red mold
On the plus side, it was pretty cheap, and very convenient.
So I would say:
If you're staying here and not planning on using any of the provided amenities, then by all means, take advantage of the cheap prices and get whatever you need done, done.
On the other hand, if you're all about "the experience" then head elsewhere pronto. There are any number of higher end spa's in Las Vegas, all of whom would be happy for your business.