I'm still in the middle of a lengthy check in. Almost 45 min. waiting for the helpless bobbleheads at the front desk to try & locate my reservation. There was no attempt to welcome me, offer a seat or any sort of hospitality while I waited. I completely realize reservation systems can be unreliable at times, but even a small gesture would've gone a long way to improve my first impression.
Hallway had a musty or smoky odor. I was about to turn around & complain about it but thought I'd check out the room. Too tired to haggle with the unhelpful staff by the time I got checked in.
Fortunately, my hotel room was clean and comfortable upon arrival. Nothing too impressive, though. My travel planner made the reservation, so I didn't have any high expectations. I like historic boutique hotels, so that was a plus. Nonetheless, it seems this property is really missing out on a great opportunity here in the middle of the Charlotte action. Staff and decor is really lacking in charm and warmth. Seems like the Dunhill is operating as a mid-level hotel while trying to pretend it's a top-tier property.
The lifeless Front Desk & Manager made it clear that I was lucky to receive a complimentary upgrade to a deluxe room which has more space. If that's true, then I definitely pity the people who get the non-deluxe rooms I booked originally. It was just me alone, staying 1 night, so the room met my needs. Any longer stay with more than 1 person would have been a tight fit, by American standards.