Kip scheduled with us and returned our email the same day. No shade near our office so we brought our car to him. He was ready at our appt time and said it would take 2 hrs. He called and let us know it was done and it looks great. Worked out great and no complaints. Note, he is about 2 blocks from Tempe Marketplace, but I recommend you get a lift there and back just because the path is through an alley. Anyway, good guy and did great work.