It's post net I'm not sure what people expect.. Anytime there is a middle man that provides additional services it's going to cost. Yesterday I had to mail something and didn't feel like going to the post office! All I can say is that it's a one stop shop mail service and or business type of transactions such as faxing and notary services. I'm sure to mail certain items depending on where you want it to go and how much it weighs, chances are the post office may be cheaper? Anyways it served its purpose for me! Customer service was friendly :-)