If I could give zero stars, I would. So my wife lost her ID, they denied her Global Entry card. This particular card requires a background check and an in person interview with a Customs and Boarder Control Officer. This is card is good enough to bypass global customs, but the manager came over and said he didn't recognize it. We asked that he simply google what a "Global Entry" card looks like and he would see this perfectly matches what is produced in the google image results. He refused to do so and said that my inquiries were "annoying." Perhaps the holograms, and two level identification authentication on the card stifled his simple mind and were not sufficient for their establishment. At least the Transportation Security Administration recognize this as a proper form of identification.