I got my tragus pierced at another shop and it ended up getting infected. When I went to have them look at the piercing, Cindy asked me what I had been doing to clean the area. I explained I was told to use Dial soap and when it got infected to perform salt soaks. She advised that neither were great options and H2Ocean or a saline pouch from CVS or Walgreens was much better. She also said the bar was too small. So she had to first force the earring through the front and remove and then put in a large bar to accomodate the swelling that had occurred due to my infection and then the bar being too small to take all the swelling. She advised that I change it out again in 3-4 weeks and to call them if I wasn't in town and she could recommend a shop in my area. After just 24 hours my ear felt so much better. I clean it 3 times a day now with H2Ocean and it gets better and better each day. So grateful to find such wonderful, kind and EXPERT piercing specialists.. If I am in the area again and want something pierced I am definitely going to Sadu.