just an update here, kim was so helpful and pleasant. I didnt even buy the inserts at this location, kim assured me that sometimes it takes a few adjustments and not to wory about coming back more than once to get adjustments. the entire staff is so great and really go above and beyond. I cant say enough great things about my experiences here. I highly recommend this location for all of your needs, avoid scottsdale and come here, you wont be disappointed-Ron Duke