Horrible experience! Dr. Balgemann was kind, professional and was great to work with. However, the staff at the desk, were anything but professional. The main lady at the desk (the older lady) was not very friendly. I was having issues with my insurance which I know can be a pain. However, she was not willing to go out of her way to check my coverage (I had just gotten new vision insurance and therefore did not have a card yet) until she heard me turn to my daughter and say "We should've went back to Target (Optical)." and now I wish I had. I was given two different contact lens brands to try out due to a change in my prescription after many years. When I went back to order my supply after having trial pairs, I requested the daily wear vs. ones you change every other week. She was uncertain what prescription she was to use to order the lenses and I didn't think to bring the empty boxes. However, I did save them and had my daughter send me a photo she took at home of the sides of both boxes. Both say 180 for the axis number. I ordered a years supply of lenses and picked them up today. When I got them home, I noticed that the left eye says 160, while the right says 180. I called them to see if that was ok or if there had been a mix-up. I was given the run around by this lady. First, she tells me that she ordered exactly what I showed her in the picture. (I still have the pictures that prove they say 180). Then she tells me I was never supposed to have a 180, just 160. So, I say "Well, then did the doctor make a mistake and give me 180 for both eyes on the trial pair I was sent home?" She tells me I was never given 180 for both as I am holding the empty boxes in my hand, looking at them! She also tells me that once they are ordered and picked up, they cant do anything about it. She also tells me that I have to bring them in. I live 30+ minutes away! Bottom line is she messed up and now I am stuck without the correct lenses! She was beyond rude! I will never go back unless Dr. Balgemann gets new staff or a different location.