I have been going to Brake Masters for 12 years. My experiences have been getting worse with time. A year ago I brought my mini van in for an alignment and oil change. I was told it would be done in 2 hours. I came back after 2 hours to find it had not been even been in the shop. They technician tried to convince me to leave it for longer, but I needed my car. I left very frustrated.
Last fall I took my Mini Cooper to Brake Masters for new front brakes. Not only did they not do a complete job, they took 2 hours longer than their estimate to replace the brakes. They were never honest with their time estimates. At one point, I asked how long and they replied, just a few more minutes, come to find out they didn't even have the pad in their shop yet. They (finally) replaced the brakes, rotors and sensors, but were unable to reset the brake warning light. I have since learned it takes 2 minutes to reset the light and I did it myself. They said the rear brakes were causing the light (they weren't, there are two separate lights one for the front, one for the rear brakes).
I returned a month later to have them replace the rear brakes. They "said" they replaced the pads, rotors and sensor. Again they were unable to reset the light. I reset the light. A month later the light came back on. I took it to the Mini dealer this time and was told the sensor was not replaced. Thus the light continued to come on. The dealer replaced the sensor and my brake light problem has been fixed. The paperwork clearly shows I paid for a new sensor. I am now registering a complaint with BBB and their corporate office to get my money back.
I will not return.