I am not sure why this place is receiving such horrid reviews. Interesting that a competitor opened across the way and a 1 star review shows up that mentions the competitor. Let me just say that this cold stone is a typical ice cream shop experience. Please don't allow negative reviews to detract you from stopping in to see what this place is like. The cream is cold and sweet and delicious.
When I've gone in, the service was prompt and the cream was good. The shop was also neat and tidy. I've stopped in here on more than one occasion. I've never seen this place looking nasty or dirty. I would stop in again in the future.
As far as the service/staff, I've never had an issue. The wait staff is generally teen-aged. They act like teenagers.
This CSC is a typical ice cream shop.