I didn't think I would have to give an unfavorable review considering we are a preferred customer. First, let me say that our initial visit with Mike went well. Then it fell apart from there. Mike had to come back out to do a camera view on our sewer line outside. We scheduled for Sunday March 11th at 10:00 am. No show. But then later in the afternoon Mike left a message to say his camera broke while servicing another customer. What happened to our visit at 10:00? Then on Monday, we get another message from the schedule department that they are coming out between 8 and 1. Never spoke to anyone about a reschedule especially when we would not be available. Then another call saying they came by and no one was home, as if it was our fault. Then a call on Wednesday, when my husband was home and we scheduled again between 1 and 6. Gave them my husband's cell in addition to home number. Well, no call and no show! Worst experience and very disappointed .