on 09/10/16 i went to get a drug test for concentra. my company (macys) system was down and did not provide me the proper paper work so, they had to create paper work for me. i made sure to provide them with the phone number to contact macys, well as the reason for my visit. witch they did contact macys and let them know that they did not provide any paper work and that they will go ahead and set the paper work up for me and send the results to the account the pulled up in their system. (under macys) left name and number to call back if they had any questions and gave me a receipt to show or have ( proof of visit) i gave them "specimen" right before they closed. on 09/20/16 i was told that they have not received the pater work at 12:35 on 09/23/16 i bought in the specimen receipt to my hr department and they made a copy. then contacted the facility witch they told me the drug test results were turned in and i asked if they could call my company and explain this i was told the manger was out and i could not get result nor they till he was back in. i was told that he would call when back in. on 0926/16 i received another letter from macys stating that i have not provided any results or tried to provide info. so on oct 1 at 8:22 i called again and was told that i coulfd not get my result on phone and that i would have to come in monday-friday 8am-5 when manger is in. my company has tried today around 1015ish to contact them just to be told that no test were done because they had no idea on what type of test it was they were to be doing. so no test were ever done and now we have to wait till they do test the " specimen" to see the results. i almost and may lose my job because of this company incompetence. now i'm being looked at as if i'm trying to hide something. never will i ever work this company again. at 11:09am on 09/10/16 delores tracy signed of on my receipt for a drug screen.