This review is based solely on their customer service. I was in one evening last week with my sister and tried on a few dresses. Later that night I realized I lost an earring! My hunch would have been in the fitting room, but it could have been anywhere. When I called the next day they happily searched the fitting rooms and FOUND MY EARRING! They held onto it until later that day when I could make it back in. WOW!!! Keep up the good work!