Second time here. First time was incredible -service, dinner, drinks- and it's really a shame I didn't write a review then to compare the experiences. Oh well.
This time around, things tanked. A friend and I came for "Island Time," their spin on happy hour. Let me tell you, the service was waaaaay behind island time and that's saying something coming from a local Hawaii girl.
We were waited on almost immediately which was great, especially considering it was NOT busy. But after all our food and drinks came, NO ONE checked on us or cleared our empty dishes or refilled water. The guy who initially waited on us disappeared. I literally had to search for someone to get a refill of water. And even after that it took another 15-20 minutes for someone to check on us. Before the service took a dive, I was interested in ordering more drinks and getting dessert. But when you pay no attention to your customer, to the point you could walk out and the staff wouldn't even notice....something is wrong.
Such a shame because the food here isn't too shabby. Service needs quite a bit of work before I would consider coming here again. Island Time prices aren't enough to lure us back in.