I wavered between a 2-3 because my experience here was bizarre, but ultimately my problem was solved.
So I go to this location with my boyfriend, who used to work for Oakley/sunglass hut, and my older (out of warranty) polarized raybans, with glass gray lenses. I wanted just a bit of an adjustment as they kept sliding off and were a bit crooked.
So the woman grabs the glasses and starts manually bending them with her hands, no tools. I tell myself, she must just know how because I'm cringing watching the metal bend. It doesn't quite look the way she wants so she runs the end pieces to a commercial dryer, which she tells me will help bend the piece that goes behind your ear. Again, I'm thinking...it's Cleveland and cold outside... the lenses are glass and you're heating them... but again, give her the benefit of the doubt.
They look great! I walk outside and the lens cracks in front of my eyes. Yikes. So I walk back in and explain and the woman who helped me said the usual "wow that's so bizarre" and tells me they don't carry these but I can buy lenses online from rayban easily. She verbatim tells me "I can't control the weather, this wasn't my fault." And continues to give me reasons why it might have happened, while rejecting any responsibility. I asked her if she normally heats glass lenses, she said yes, it's all the same. Cue the boyfriend jumping in to say, naw that's not the standard, you never heat glass lenses" blah blah a half hour later I got my pair grudgingly replaced with a non-identical pair (that's fine, they're cute. Ha.)
It was just all very uncomfortable. Don't think I'll go back