I had yet another fantastic experience with a rental car from Enterprise. This time with the store on Camelback in Phoenix. I only use Enterprise because I have never, ever had a bad experience - no matter where or what state. This was my first experience with the Phoenix store on Camelback and it was great. I would like to shout out a big thank you to the outstanding manager Nick and the entire team for all they did for me during my almost 6 weeks renting a car from them. I would like to share a few things that were exceptional about my experience at this Enterprise shop. First of all, I did not expect my truck to be in repair for more than a week or two. I am retired and on a limited budget. Nick was willing to work with me and put me in an amazing Jeep SUV at a reasonable price. He would (or other staff members) consistently follow up with calls to make sure everything was fine with the rental. After a month went by, I called and said I had to turn in the Jeep for financial reasons. Nick and Moria (sp?) again worked with me by offering a lower price, given I had the rental so long. Towards the end, I went back to their shop to trade in the Jeep for a smaller, less expensive rental because I did not know how much longer my truck would be in repair. Again, they hooked me up with a nice little car and I price I could live with. Well that was on a Friday late afternoon and there were at least 25 people in line. I observed firsthand how well the entire staff operated under stress. They were all amazing and displayed calm under pressure while offering the best customer service. All four of the staff members treated each individual customer like they were the only person in line. I was impressed with the staff's patience and professionalism. I believe a business is successful if they have good management as a role model. Nick, my thanks to you for leading a great group of professionals. Your friendliness, personable, yet professional, attitude is contagious. Not one customer appeared to be upset with the long wait because it was obvious you and your entire team truly cared and worked diligently to accommodate everyone. I also noticed how well your staff worked as a team, helping each other out etc. Thank you to the entire team for the exceptional customer service. I highly recommend this location if you need a car rental in the Phoenix area.