I brought my cell phone in for a new battery. A bit expensive at almost $70. They had to order it which took a week. They never called to tell me the battery was in and when I called they had to find it. So I brought my phone in the next day expecting it to be done while I was on site. They did not tell me it would take up to 5 hours. So I had to make a 3rd trip there to pick it up and be without my phone for that long. Staff was friendly but not very informative about the process. I would give them 3 stars if they were upfront about the whole process. Price was also a consideration in the 2 star rating.