This is a relatively new place. The kids that were there were having a great time. It's a fun concept. I was nearby and decided to go in and check it out. Friendly staff and they were happy to explain how "it worked" i.e. cereals, toppings, different kinds of milk, oatmeal, bagels etc.
I decided to have a coffee prior to leaving. It's coffee from the "pump style urns." The young woman assured me that the coffee would be hot, I mentioned that I really prefer hot coffee to be "hot." I took my "to go" cup and left.
My first sip - warm -- not hot coffee and frankly the coffee was awful. I returned, told the two young staffers that the coffee wasn't hot as promised and that it was truly awful coffee. The young woman smiled and after hesitating....said with a big smile "thanks for the feedback, I'll tell the owners."
Owners: It might be good to train the staff to at least try to fix the problem i.e. "can we get you a different cup?" "Would you like to try a different coffee as a replacement?" All else failing "let me get you a refund, we don't want you to pay for something you don't enjoy."
There was no microwave or other device that would "heat up" the coffee, should someone like to "warm it up a bit."